The Dedicated Staff of Home Care Assistance
Lesa Hardiman, Director of Operations
Lesa is a Director of Operations and has worked in the healthcare field for 15 years where she held several leadership positions. In addition to her experience in the health care field, Lesa has held executive leadership positions for large nonprofits in West Michigan. She holds a Bachelor’s Degree in Psychology, and Master’s Degrees in Communications and Public Administration. Lesa’s responsibilities include: client acquisition, client retention, network marketing, and operations.
Lesa has a passion for serving others, and sits on local city and community boards. She is passionate about developing talent in others, and growing a new generation of leaders and civic minded individuals. Lesa is the key point of contact for clients, referral sources, and the broader community.
Karen Bhagwat, Client Care Manager
Karen started her career as a nurse and was relegated to home health care after developing a severe latex allergy, where she “caught the bug” for providing top notch customer service based care management in the home. She came to Home Care Assistance after working through a referral source and getting to know the management. She continues to enjoy providing first class service to our clients. She is proud to represent this company to the community at large and as a founding board member of the Care Transitions Improvement Coalition of SE Michigan. Karen is responsible for managing referral marketing and community outreach programs and establishing and maintaining relationships with referral sources.